Here are the questions I asked my customers in this interview:
1) How often do you go to fast food restaurants?
2) Are you satisfied with the options shown on the drive-thru menu?
3) How often do you use your phone for ordering?
4) Do you think my product would make ordering easier for kids?
5) How do you think this product will affect workers?
This interview process was a success as it allowed me to fine tune some other areas of my idea that I didn't originally think of. The customers I interviewed this week were really intrigued about the possibilities and ramifications of what my product can offer. They noted how technology is slowly starting to replace humans with more "efficient" computers. This can be seen in select grocery stores, the diminishing need to deposit money at a bank, and even toll booths are becoming a thing of the past. Yet, one thing that all my interviewees mentioned was that no matter how smart the technology becomes, the need for a human to address these new technological advances will never change. For example. in regards to my idea, I don't think phrasing out the employees will be beneficial to the company because it could ruin their image and, most importantly, fail to place the workers in an essential ancillary role.
Hi Rnard! I think this idea is great. Your interviews are very well done and they are informative. You adapted well, changing your process and fine tuning areas of your sales idea. You recognized how technology is making us more efficient which is very important! If you want to check our my idea and interviews, they can be found here: http://entblogemilytreasure.blogspot.com/2016/02/customer-interviews-no-3.html
ReplyDeleteHey Rnard
ReplyDeleteGood job! I like that your incorporating open-ended questions! I do agree with the fact that the need for a human to address new technological advances is crucial and will never change.
-Hala, TA
Rnard,
ReplyDeleteGreat job on your interviews. I like the concept you have going here and wish you further success with it (for the purposes of this class). I think your interviewing is fantastic, some of the best I've seen while commenting on blogs. The people you have on camera seem very calm and you ask good open-ended questions that garner strong feedback. As mentioned above, your understanding of the need for humans to recognize how technology makes this more efficient is spot on.
Hello Rnard,
ReplyDeleteI think you did a really great job with your interviews throughout your post. You asked some really thorough questions, and I definitely learned a lot from watching your posts. It’s interesting to me how many people go to fast food restaurants so often, especially coming from someone who rarely goes. I understand the concept that you are going for, and I think you have a great idea so far! I definitely agree with how technology is really beginning to take over everything that people do today.
Check out my post if you’re interested!
http://wallacestage.blogspot.com/2016/02/customer-interviews-3.html
Thank you!